| Assessment & Blueprint | Unclear scope, an unfamiliar codebase or a workflow that needs closer examination. | Investigate the situation and develop an agreed technical direction. | Use the findings to decide whether and how implementation should proceed. |
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| Build or Modernize | A product, website, platform or system with a direction and scope to agree. | Deliver the agreed software outcome through a considered engineering process. | Agree handover, support and further development before release. |
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| Managed Engineering | Existing software with ongoing maintenance, reliability or roadmap needs. | Provide continued engineering within an agreed ownership and support arrangement. | Review priorities using feedback, operational observations and the needs of the system. |
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| Agency Partner | An agency engagement that needs additional engineering capability. | Own the agreed implementation work within the agency's delivery arrangement. | Agree how handover, further delivery and support fit the agency relationship. |
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