Understand
Begin with the work, and the people doing it.
Before defining the software, clarify the users, the operation, the commercial context and the change that needs to happen. Existing systems and real constraints belong in that conversation.
What we look at
- Users and their everyday workflows
- Business priorities and constraints
- Existing systems and open questions
What carries forward
A shared view of the problem, the people involved and the questions the next stage needs to resolve.
